Limits you can set before you play
Every ice36 account carries tools the player controls. You can cap how much you deposit, set a loss limit for a session, ask for a reminder after you have been playing for a stretch, or block yourself from play for a set period. Limits are held in taka and checked before a deposit is accepted, whether you play on the website or in the app.
A limit is a ceiling, not a target. Choose an amount you could lose without it touching rent, food or a bill, then deposit less than that when the month is tight. The tools work best when they are set before play starts, not after a losing run.
| Tool | What it does | Where to find it |
|---|---|---|
| Deposit limit | Caps how much you can add to your balance in a day, week or month | Account menu, then Limits |
| Loss limit | Stops play for the session once net losses reach the figure you set | Account menu, then Limits |
| Session reminder | A quiet on-screen notice after the playing time you chose | Account menu, then Limits |
| Time out | Blocks play for the period you pick and stops offer messages | Request through 24/7 live chat |
| Self-exclusion | Closes the account to play for a longer block | Request through 24/7 live chat |
How to set a deposit limit on ice36
Changing a limit takes about a minute, and the process is the same on the website and inside the app.
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1
Open the account menu
Tap your balance in the app, or the account icon on desktop, then choose Limits. Everything sits on one screen so you can see what is already set.
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2
Pick the amount and the period
Enter the taka figure you are comfortable with and choose daily, weekly or monthly. The smallest deposit we accept is ৳100, so a limit below that simply stops deposits.
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3
Confirm with your password
We ask for the password again here. That way nobody can change your limits from an unlocked phone left on a table.
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4
Wait before you raise it
A lower limit applies straight away. A higher one only takes effect after a short cooling-off period, so a late-night decision cannot undo a plan you made when you were thinking clearly.
Taking a break, or stepping away for good
A time out is the lighter option. You tell us how long you want to be off the tables, we close play for that period, and we stop sending bonus and offer messages until it ends. Your balance stays where it is, and you can still log in to look at it.
Self-exclusion is the longer block. Play closes, open bonus offers are cancelled, and any cash left after pending bets settle comes back to you. Withdrawals need a National ID card, passport or driving licence; the review takes around 12 hours, and a first payout usually lands within 2 hours of approval. Later ones reach bKash, Nagad, Rocket, Upay or your bank in about 21 minutes.
Ask for either through 24/7 live chat and we will action it without asking you to explain yourself. We do not reopen a self-excluded account before the period ends. When it does end, you can ask us in writing, and we will talk through what has changed before the account goes live again.
What we ask for before money moves
You must be 18 or older to hold an account. Before a first withdrawal we ask for a National ID card, passport or driving licence, and we match the name on the document to the name on the account. This is not a formality: it is how we keep a blocked player from opening a fresh account under another spelling of the same name.
Deposits must come from a payment account in your own name. We do not accept a bKash or Nagad wallet registered to a friend or relative, and we do not offer credit or let a balance go below zero. If a deposit looks like it came from someone else, we hold it and ask before releasing anything.
How we spot play that is going wrong
Our team looks at patterns rather than single bets: chasing losses late at night, deposits that climb week after week, several limits raised in a short space of time, and accounts that stay open for long stretches without a break. When a pattern appears, a support agent may get in touch, suggest a limit, or offer a time out.
Staff who talk to players about spending are trained for those conversations, and they are not measured on how much a player deposits. Once a time out or self-exclusion is active, offer messages stop. We do not use a bonus to pull a player back after they have asked for space.
Signs that play has stopped being fun
Most players never need this list. If two or three of these feel familiar, it is worth setting a limit today rather than next month.
- Longer sessions than planned. You log in for half an hour and look up four hours later, most times you play.
- Chasing. You deposit again to win back money you have already lost, instead of stopping.
- Money from elsewhere. You borrow, sell something, or delay a bill to keep a balance topped up.
- Quiet about it. You hide your play from family, or feel uneasy when someone asks how the evening went.
- Restless without it. You feel irritable or on edge on days when you cannot play.
- It spills over. Sleep, work, studies or your mood start to suffer and the pattern repeats.
Where to get help in Bangladesh
You do not have to explain yourself to use any of the tools on this page, and asking for a block will not cost you a bonus you already earned. Our support team is on 24/7 live chat and can set a limit, start a time out or close an account on the spot.
- Talk to us first
- Open live chat from any page and say what you want: a deposit cap, a break, or a closed account. We will confirm in writing once it is done.
- Read the rules behind the tools
- The responsible gaming rules, our privacy policy and the terms and conditions set out how limits are applied and how long records are kept.
- Bring in someone you trust
- Telling one person at home about the limit you set makes it far harder to break. That is usually more useful than any setting on the site.
- Speak to a professional
- If play is affecting sleep, money or family life, a doctor or a counsellor is the right next step. Gambling harm is treated like any other habit problem, and asking early is easier than asking late.
We cannot decide for you whether to play. What we can do is keep the tools easy to find and honour them without argument.
Answers on limits and account blocks
Can I raise a deposit limit straight away?
Not immediately. A lower limit takes effect at once, while a higher one waits out a short cooling-off period. That gap is deliberate: it protects a decision you made when you were thinking clearly from one made five minutes after a bad run.
Does a self-exclusion cancel my bonus balance?
Open bonus offers are removed when the block starts. Any cash left after pending bets settle is returned to you, so a closed account never sits on your money. Withdrawal of that balance follows the usual method rules.
Will ice36 close my account if I ask?
Yes. Ask through 24/7 live chat and we will close play for the period you name, or permanently if that is what you want. We will confirm it in writing the same day.
Do the limits cover the mobile app as well?
Every limit belongs to the account, not the device. The app, the mobile site and the desktop site all follow the same ceiling, and a limit set on one of them shows up on the other two.
What documents do I need before a first withdrawal?
A National ID card, passport or driving licence. The name on it must match the account name, and the review usually takes around 12 hours. After that, payouts to bKash, Nagad, Rocket, Upay or a bank account run in about 21 minutes.
Play at a pace you chose yourself. Open an ice36 account when you are ready, or look through the game lobby on the home page before you decide.