What this page covers
This is the agreement between you and ice36. It sets out what we promise, what we ask of you, and how money moves in and out of your account. It applies to the website, the Android app, and every game you open through them.
Read it once before your first deposit. Where a promotion page states a rule that differs from this document, the promotion page applies to that offer only.
One account per person, 18 or older, playing from Bangladesh. Balances, bets and payouts are all held in Bangladeshi taka (৳).
Opening an account and keeping it yours
Register once, in your own name, with your own date of birth and a mobile number you control. The name on the account must match the name on the bKash, Nagad, Rocket, Upay or bank account you use to move money. Accounts opened for a friend, or paid through a borrowed wallet, are closed.
What to have ready
- A mobile number registered in your own name.
- A wallet or bank account opened with the same identity you sign up with.
- One photo ID for the first payout: NID card, passport or driving licence.
Your login is yours. Do not pass your password to anyone, including a person who says they work for us. If someone has used your account, message live chat and we freeze it while you are still online.
Deposits, taka balances and daily limits
Deposits start at ৳100 and reach your balance in about a minute through bKash, Nagad, Rocket, Upay or bank transfer. We charge nothing for a top-up; your wallet may apply its own fee. Balance, bets and payouts stay in taka, with no conversion at either end.
| Setting | What it means for you |
|---|---|
| Minimum deposit | ৳100 per top-up |
| Minimum withdrawal | ৳500 per request |
| Maximum daily withdrawal | ৳95,000 on the standard tier |
| Deposit to balance | About 1 minute |
| Request to payout | About 21 minutes after approval |
| First payout | Up to 2 hours while the payout name is matched |
| Wagering on bonus money | 7 times the bonus amount |
| Welcome offer cap | 230% up to ৳13,500 |
These numbers are the same for everyone and appear on the wallet page before you confirm. VIP tiers from Silver upward raise the daily withdrawal ceiling; everything else stays as shown.
Bonuses at ice36 and the 7x wagering rule
A first deposit is matched at 230% up to ৳13,500. Later top-ups can take an 18% reload, play earns 1.0% daily cashback, and a friend who joins on your referral earns you ৳450. Every credit carries the same rule: 7 times the bonus amount in real bets before any of it can be withdrawn.
Bonus money sits in a separate balance. Your own deposit is not locked, but a withdrawal request made while wagering is unfinished cancels the bonus. Slot rounds count in full toward the 7x; live tables and sports markets count at a lower share, listed on each offer page.
An unfinished bonus expires after 7 days. The bonus balance is removed and your own money stays put.
Withdrawals, step by step
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1
Clear any active bonus
Money tied to unfinished wagering cannot leave the account. Finish the 7x on the bonus page first, or cancel the offer and keep your own deposit.
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2
Send the request
Open the wallet, choose Withdraw, enter an amount from ৳500, and pick the same bKash, Nagad, Rocket, Upay or bank route you used before.
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3
Send your document once
The first payout only: upload a clear photo of your NID card, passport or driving licence. Review takes up to 12 hours and is never repeated.
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4
Collect the money
After approval, requests usually land in about 21 minutes. A first payout can take up to 2 hours while the wallet name is matched.
Fair play on slots, live tables and cricket
The lobby holds 2,700 games from PG Soft, Habanero, Evolution, JILI and Playtech, each running on a certified random number generator. Game pages publish the RTP and the table limits, from ৳1 spins to ৳50,000 hands, so you can compare before you stake.
Some behaviour gets an account restricted: automation scripts, several accounts on one device to farm bonuses, shared wallets, and covering both sides of a market from linked accounts to shift bonus money. Bets involved are voided and the remaining deposit returns to the payment method it came from. Playing normally from one phone is never a problem.
When an account is paused or closed
We act when an account belongs to someone under 18, when submitted documents do not match the registered name, when a payment method belongs to someone else, or when messages to staff turn abusive.
In a mismatch or duplicate case, we write to you in the account inbox and say what to send. Balance from a closed account goes back to the original payer after review, unless the money came from a reversed payment.
If a round or a payout goes wrong
Message live chat with the round ID, the game name and the time in Bangladesh time (UTC+06). We reply straight away and, where a provider is involved, pull their server record for that round. That record decides the outcome, not a screenshot.
If a result is wrong, the round is corrected and your balance adjusted in the same session. Ask the agent to escalate the case if the answer does not satisfy you.
How updates reach you
We revise this document when payment rails change, when a bonus rule changes, or when a game provider updates its terms. The version published on this page is the one that applies; older copies have no effect.
Using the account after a revision means you accept it. If you do not, withdraw your balance and stop playing.