ice36 Privacy Policy: the data behind your account

Who holds your data

ice36 runs this website and the Android app. Your account, your taka wallet and your game history sit on systems we operate for the brand, and our support team is the only group that reads your chat messages. Money moves through bKash, Nagad, Rocket, Upay and bank transfer. Each of those providers sees the amount and the transaction reference it needs to complete the transfer, but it does not receive your bet history, your bonus record or your list of favourite games.

What we collect when you sign up

Opening an account takes a mobile number and a few facts about you. Everything else is created by using the account.

Details you type in yourself

• Identity basics: full name, mobile number, date of birth and district, plus the password you choose.
• Proof of identity, later: before your first withdrawal we ask for one document, either your National ID card, your passport or your driving licence. The review is normally finished inside 12 hours.
• Preferences: the language and the taka display you pick, so the wallet reads the way you expect it to.

Records your play creates

Every deposit, withdrawal, wager and bonus claim is written into a ledger with a timestamp. That ledger is what lets us show you a balance you recognise, check the 7x wagering on a claim, and settle a dispute about a spin that did not register. Game rounds from the studios behind our 2,700 titles are stored as round identifiers against your account, not as a shopping list of what you like.

Device and connection data

We log the IP address you connect from, your phone model, your Android version, the app build you are running (2.0.14 at the time of writing) and when each session starts and ends. This is what a security check looks at when a sign-in arrives from a city you have never played from.

Payment records from bKash, Nagad, Rocket, Upay and bank transfer

A deposit of at least ৳100 usually reaches the wallet in around 1 minute. Withdrawals start at ৳500, are processed in about 21 minutes, and the daily ceiling is ৳95,000 until your tier lifts it. For each movement we keep the amount, the transaction ID, the last four digits of the sending number and the time. We keep nothing that lets us spend from your mobile wallet, and no member of staff will ever ask for your bKash or Nagad PIN, an OTP, or a photo of a card. Anyone who does is not speaking for us.

Cookies and the browser traces you leave

Three kinds of small files do the work here. A session cookie keeps you signed in while you move between slots and the cashier. A preference cookie remembers that you read the site in English and see amounts in taka. A security cookie counts failed logins so a password-guessing attempt gets stopped early. Clearing cookies in your browser signs you out; it does not delete your account or your wallet. We do not place advertising pixels that follow you onto other websites after you leave.

Who receives your details, and who does not

• Payment providers: the five routes named above, for the amount and reference of a transfer only.
• Game studios: PG Soft, Habanero, Evolution, JILI and Playtech receive round data so a result can be settled, with no name or phone number attached.
• Technical partners: the services that host the site and screen for duplicate accounts or stolen payment instruments, working under a contract that limits them to that job.
• Authorities: only when a lawful order names the account, and only the records that order covers.

We do not sell personal data, we do not rent a mailing list, and we do not pass your number to a third-party tipster or betting service.

How long each ice36 record stays

Nothing is kept forever by default. The table below shows what happens to each kind of record.

What you can ask us to do

• Get a copy: a readable summary of the account details and payment records we hold for you.
• Correct something: a misspelled name or an old mobile number, once you show the matching document.
• Stop the messages: bonus SMS and app notifications end the moment you say so in chat.
• Close the account: any balance is paid to the bKash or Nagad number in your name first, then the profile is closed.

Send the request from your registered mobile number, say which record you mean, and mention the section of this page you are relying on. We answer in chat and follow up in the same channel, so there is a written trail on both sides.

Security on both sides of the screen

Traffic between your phone and our servers travels over an encrypted connection. Passwords are stored hashed, so staff cannot read them. Access to a customer file is limited to the agents handling that ticket and is logged. On your side, three habits carry most of the weight: a password you use nowhere else, no sharing of one-time codes with anyone who calls claiming to be from support, and a clean sign-out when you finish on a shared phone. If a handset is lost, message live chat and we lock sign-in on that device.

Adults only

Accounts are for players aged 18 and over. If we learn that a profile belongs to someone younger, we close it, return the remaining balance to the payment source and take steps to block the mobile number from opening another.

If this document changes

When a new payment route or a new record type arrives, this page is rewritten to describe it. The revised version replaces the old one on the site, and anything that changes what we collect is announced inside the app before it takes effect, not after.

Reaching the privacy desk

Live chat is the fastest way in and it runs 24/7, including Friday evenings and public holidays. The help centre answers the everyday questions about deposits, withdrawal timing and document checks before you need to queue. When you write, include the mobile number on the account, the outcome you want and the section heading above that you are referring to. That one message is usually enough for us to act without a second round of questions.