ice36 FAQ: the answers we send on chat every day
Support answers the same handful of questions again and again, so they are written down here in full. Short answers, plain words, no small print hidden behind a link. If you only have ten seconds: the smallest deposit is ৳100, money normally lands in your ice36 balance in about a minute, and a payout clears in roughly 21 minutes once your account details are confirmed.
Money in, money out: deposits and payouts in taka
bKash is how most players top up, but Nagad, Rocket, Upay and bank transfer work the same way. Open the cashier, pick the method, confirm the amount on your phone, and the balance updates by itself. The smallest deposit is ৳100. In practice the money shows up in under a minute.
Payouts take longer because the account gets checked first. Once your details are confirmed, a withdrawal usually clears in about 21 minutes. A standard account can take out ৳95,000 a day, and the smallest request is ৳500.
| Method | Smallest deposit | Deposit shows up | Payout time |
|---|---|---|---|
| bKash | ৳100 | About 1 minute | About 21 minutes |
| Nagad | ৳100 | About 1 minute | About 21 minutes |
| Rocket | ৳100 | About 1 minute | About 21 minutes |
| Upay | ৳100 | About 1 minute | About 21 minutes |
| Bank Transfer | ৳100 | About 1 minute | About 21 minutes |
Why the first payout is the slow one
Before money leaves for the first time we ask for one photo ID: an NID card, a passport or a driving licence. That review can take up to 12 hours. Send a photo where all four corners are visible and the text is readable. A cropped or glared image is the most common reason a payout sits and waits.
Your ice36 account: details, login trouble and the app
One account per person, opened with your own mobile number. The name you type has to match the name on the ID you send later, so copy it exactly as it appears on the card. If a login stops working, a password reset through the registered number fixes it most of the time.
Keep these four things ready before you start, because every one of them is needed at some point:
- Your own mobile number for the one-time code during registration.
- The name on your NID, spelled the same way, in Latin or Bangla letters.
- One photo ID, saved on your phone, ready for the first payout.
- A bKash or Nagad number in your name for deposits and withdrawals.
The Android app is free, version 2.0.14, around 28 MB, and runs on Android 7.0 and newer. It saves the browser step, nothing more. Your balance, bonuses and game list are identical whether you open the app or the mobile site, and you do not register twice.
Bonus numbers: what the percentages actually mean
The welcome offer is 230% on a first deposit, capped at ৳13,500. Put in ৳1,000 and you begin with ৳3,300 on the screen: your ৳1,000 plus ৳2,300 in bonus credit. The cap is hit at a deposit of roughly ৳5,870, so anything above that simply gets the same ৳13,500.
Deposit ৳1,000 + bonus ৳2,300 = ৳3,300 to play
Turnover: 7 times. Time limit: 7 days.
Every offer carries a turnover requirement of 7 times, and bonus funds stay on the account for 7 days. After that they are removed, along with winnings from them that have not been turned over yet. Beyond the welcome offer there is an 18% reload, cashback of 1% on daily net losses, and ৳450 for a friend who registers and makes a first deposit.
Loyalty runs from Copper to Titanium. Cashback climbs from 1% to 1.6%, the daily withdrawal ceiling rises to ৳290,000 at Titanium, birthday credit starts at Silver, and Titanium accounts get a named manager. The full table sits on the bonus and VIP page.
Games, stakes and the RTP figure on each card
The lobby holds about 2,700 titles from PG Soft, Habanero, Evolution, JILI and Playtech. Each game card prints its return-to-player figure, so you can compare before you spin. Rise of Apollo sits at 97.7%, Go Rush at 96.9%, and Caishen Wins at 95.1%.
Stakes start low. Plenty of slots open at ৳1 a spin, and live blackjack tables take bets from ৳1 up to ৳50,000. A round is settled by the game server, never by your handset, so a dropped connection does not cancel a bet that was already accepted.
House rules that keep an account open
- One account per person and per household. Duplicate registrations are closed, and any balance on them is reviewed.
- Pay with your own number. A bKash wallet in a friend's or relative's name fails the name match later.
- Players must be 18 or older. Accounts that fail this are closed without discussion.
- Limits are yours to set. A deposit cap, a cool-off period or a full closure is available from account settings at any hour.
A shared phone or laptop is fine. A shared account is not. If someone else in the house wants to play, they open their own account with their own mobile number and their own payment wallet.
Common questions, answered in a sentence or two
How fast does a bKash deposit reach my balance?
Usually inside a minute. If 10 minutes pass with nothing on screen, send the transaction ID to live chat and stop there. Do not deposit a second time while the first one is being traced.
Why is a photo ID needed before my first payout?
It confirms the money is going to the person who registered. One document is enough, and the check takes up to 12 hours. After the first time, later withdrawals move without a fresh upload.
Can I hold two ice36 accounts?
No. It is one account per person, per household and per mobile number. If a page will not accept a second registration, that is the reason, not a bug.
Does the ice36 app run on an older Android phone?
Version 2.0.14 needs Android 7.0 or newer and takes about 28 MB of storage. The download is free. If your handset is older than that, the mobile site in the browser gives you the same account and cashier.
What happens to my bonus if I withdraw before finishing turnover?
The remaining bonus credit is removed at that point, and so is anything won from it that has not been turned over. Your own deposit and any cleared winnings still pay out normally.
Is there a minimum withdrawal?
৳500 is the smallest request. The daily ceiling is ৳95,000 on a standard account and goes up with VIP level, reaching ৳290,000 at Titanium.
Can I deposit from a friend's bKash number?
Please do not. The wallet name has to match the account name, or the deposit is held at the first payout request. Third-party payments are reversed to the sender.
Are the RTP numbers on the game cards fixed?
Yes. Each figure is the published return for that specific title, set by the studio that built it. Two games from the same provider often differ, which is exactly why the number is printed on the card.
My connection dropped in the middle of a round. Was the bet lost?
No. The round was already recorded on the game server, so the result stands and any winnings are credited. Reload the game and the table picks up where it stopped.
How do I take a break from playing?
Open account settings and set a deposit limit, start a cool-off, or close the account outright. Deposit limits take effect immediately. For anything longer, live chat can confirm what is active on your profile.
Where can I follow cricket markets during a tournament?
The Asia Cup betting guide explains the market types and how a tied match is settled. Tournament schedules change, so check the market list on the day of the match rather than a week ahead.
Where are the full terms for a promotion?
Each offer page links to its own conditions, and the bonus types comparison lines up turnover, caps and time limits side by side. Read that before opting in, not after.
If your question is not on this page
Live chat runs 24/7 and a person, not a bot, replies. Have your registered mobile number and the transaction ID ready if the question is about money, and the answer usually comes in one message. New here? Open an account and the first deposit offer applies straight away. Already signed up but locked out? The login page handles password resets.